New Clients Save $25 on Their First Wellness Exam*

*Mention this offer at checkout to redeem. Valid for new clients’ first wellness exam only and not valid for sick or urgent care visits. Must be a new client to Lillington Veterinary Hospital. Limit one per household. Not redeemable for cash.

FAQs

Looking for quick answers? Our Lillington Veterinary Hospital FAQs cover the most common questions pet owners ask about appointments, care, payments, boarding, and more.

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Do I need an appointment?

Yes. Appointments allow us to provide timely, efficient care. We also accommodate same-day urgent visits when availability allows.

What if I need to cancel my appointment?

Please contact us at least 24 hours in advance so we can offer your appointment slot to another pet in need.

How often should my pet be vaccinated?

Puppies and kittens require a series of boosters. Adult pets typically need annual wellness visits and vaccinations tailored to their lifestyle and health status. We help create a customized plan.

Do you offer wellness exams?

Yes. We recommend yearly exams to monitor your pet’s health and detect issues early.

How do I request a prescription refill?

You can request refills by phone, through our app/portal, or via email. Please allow up to 48 hours for processing.

Can I get prescriptions online?

Yes. We review all online pharmacy requests. An exam may be required if we haven’t seen your pet recently, and you may need to pick up a paper prescription in person.

Do you accept emergencies?

Yes, we do. If possible, call ahead so our medical team can prepare for your arrival.

When should I bring my pet in for emergency care?

Seek immediate veterinary attention if your pet is experiencing:

  • Difficulty breathing
  • Collapse
  • Active bleeding
  • Ingestion of toxins
  • Seizures
  • Trauma or severe injury
What forms of payment do you accept?

We accept:

  • Cash
  • Major credit cards
  • Trupanion (insurance reimbursements)
  • CareCredit
  • Scratchpay

Have questions about payment options? Just ask!

Do you provide estimates before treatment?

Absolutely. We offer estimates whenever possible before performing any recommended services.

Do you take pet insurance?

Yes. Clients pay at checkout, and we help provide the required documentation for reimbursement through your insurance provider.

Do you offer pet boarding?
Yes, we offer boarding for current patients only. All pets must be up to date on required vaccinations.

Need More Help?

If you have additional questions or concerns, our team is here to support you. Contact us anytime for guidance, scheduling, or care recommendations.